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Refund Policy

(Updated December 27, 2012)

All purchases from Reis Services, LLC ("Reis"), whether of a subscription or a single report, are final and non-refundable.

PayPal is our out-sourced billing solution. If you have a billing issue, please contact us first at, or 1-800-366-REIS (1-800-366-7347) for a resolution. We can usually solve any problems that may arise. If, however, you need to contact PayPal, they can be reached through the "Contact Us" link at

Chargebacks through your credit card company are expensive to us, and we consider them an attempt to defraud our company. Should you initiate a chargeback against us, we may refer the matter to a collection agency and/or legal counsel, and you will be subject to a $250 chargeback fee, along with a $25 collection service fee. We strongly encourage you to contact us if you believe that you have been incorrectly charged.